People around the globe have recognized the value of design thinking, yet many are struggling to successfully integrate it into their daily work and work culture.
We recently welcomed Chris Pacione, LUMA CEO & Founder, to host a webinar to share a design thinking method that you can learn quickly and use immediately.
In this webinar, Chris gives a step-by-step recipe for how remote teams can visualize a customer's experience with the products or services their organization offers - to better understand:
"This recipe leverages an already powerful method, Experience Mapping, in a way that you can't leverage if your team were working in person on physical whiteboards."
Chris Pacione, LUMA Institute
The template for this recipe, Pinpoint impactful opportunities within a customer journey, is ready to be duplicated and used in your own projects so you can start taking action right away.
If you missed the webinar, you can follow along with the video recording for the full the step-by-step instructions:
And to dig deeper, go to lumaworkplace.com and explore their methods and then start the activities in MURAL right from there.
Stay tuned for the next episode, as we continue to partner with LUMA Institute to share the most relevant design thinking recipes for today's remote teams.
We asked Forrester to analyze the impact we generated inside IBM by allowing them to work remotely in Design Thinking. We'll be sharing the results, and some updates from IBM Design in a live webinar March 14th. Reserve your spot now.