Security Overview

We take security seriously, and for good reason: everyone using our service expects their data to be secure and confidential.

We are constantly working on bringing in state-of-the-art security practices into our product, so you can take advantage of cutting edge features designed to safeguard your data and work to maintain your trust.

Our Security Practices

Data and Information

At Rest: Your data only resides in the production environment encrypted with AES-256.
• In Transit: All network communication uses TLS v1.2, and it is encrypted and authenticated using AES_128_GCM and uses ECDHE_RSA as the key exchange mechanism. Qualys' SSL Labs scored MURAL's SSL implementation as "A+" on their SSL Server test.

Backup Policy
Our backup processes ensure data and information consistency with highest standards.

Password Hashing
Passwords are hashed (and salted) securely with a SHA512 encryption.

Your data will never leave the US. Not in the US? We are EU-US Privacy Shield compliant.

Payment Details
Payment details are not stored and all payments made to MURAL go through our partner, Stripe (they are PCI compliant).

Standards-Based Identity
We currently support SSO with multiple identity providers via SAML 2.0.

Account Verification for Non-SSO Users
Users are required to validate their accounts via a link provided in an automated e-mail.


Secure Infrastructure
Our cloud provider is Microsoft Azure. We leverage their tools to setup firewall rules, intrusion and DMZ policies.

Server Patching
We have an automated process that patches our virtual machines on a daily basis.

Real-Time Monitoring
We scan our infrastructure and applications periodically to detect any existing vulnerability. We have monitoring with Qualys and also Web Application Firewall with Sqreen.

We log every action performed in the system.

High Availability
Every component of our infrastructure has redundancy. We leverage Microsoft Azure Availability Sets and have redundancy in Azure East and West.

Full Redundancy of Core Services
Spare deployments across multiple data centers.

Disaster Recovery and Business Continuity
We have tested procedures in place to guarantee our uptime and our system’s availability.

Continuous Security Program
Including periodic independent 3rd party penetration tests and a formal HackerOne program.

Incident Management
Security and confidentiality incidents submitted to or our in-app support chat will be resolved in accordance with established incident policy.

Reporting Service Disruption Incidents or Maintenance Windows
We use to keep everyone up to date. This service provides several notification options to subscribe for notifications.

Move Fast, Break Nothing
We have a formal software development lifecycle methodology and change management procedures.

Risk Management
Monthly risk assessments are performed to ensure the application is secure.


Vendor Selection
All of our vendors offer industry-leading products and go through an exhaustive security audit to ensure their practices fit our highest security and compliance standards.

We keep our list of subprocessors up to date. You can review our current subprocessors here.


Logical Access
Employee’s level of access is determined by the job position. Logical access reviews are performed periodically and access is immediately removed if no longer necessary.

Secure Access
MURAL uses Microsoft Azure VPN Gateway to ensure employees that require privileged access have a secure access to the system.

Multi-Factor Authentication
We enforce it for every employee.

Employee Asset Control
Our employees’ devices are monitored in real time, with antivirus, disk encryption, automatic device blocking, and security patches.

We run background checks and sign confidentiality agreements with all employees. We also train them in Information Security and Secure Development Practices.

Vulnerability Disclosure Policy

This policy is intended for security researchers who have an interest in reporting security vulnerabilities or even potential security-related issues to the MURAL Security team.

Quality Policy ISO 9001