Intuit embraces service design to continually create and renew delightful customer experiences. This requires their product and support teams to work together to map, define, diagnose and resolve their customers' pains; but with globally distributed teams, creating the alignment needed for truly holistic solutions can be challenging.
To unite the organization, Erik serves as an internal consultant, working to improve the employee experience and collaboration process between design and development. He uses MURAL to work digitally, empowering cross-functional teams to share unique knowledge and insights, no matter their geographic location.
This template, designed by and used within Intuit, is ready to be duplicated and used in your own projects so you can start taking action right away.
Create a mural in your workspace from the template below: