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Jim Kalbach is a noted author, speaker, and instructor in customer experience, experience design, digital transformation, and strategy.Jim’s newly published book, The Jobs To Be Done Playbook, offers techniques organizations can follow to turn market insight into action.
Laïla is a remote work coach and UX designer. She helps distributed teams improve their collaboration practices and cultivate a remote working culture that will enable them to work from anywhere. Laïla tweets at @lailavona
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